For teams leaving Delighted

Leave Delighted. Keep your history.

Delighted is sunsetting; your responses shouldn't retire with it. Export your data as CSV, import it in BeeNPS Settings, and your all-time NPS trend carries over — original timestamps intact, so March 2021 still reads as March 2021.

Start free — import in your first sessionFrom $49/mo · no per-response pricing

Import from DelightedSettings → Import

delighted-export.csvDone

✓ 2,417 responses · 312 bees imported

✓ Original timestamps preserved — earliest March 2021

✓ Grouped into 41 hives by email domain

✓ Idempotent — run it again, nothing duplicates

Your all-time trend picks up exactly where Delighted left off — no reset to zero.

The whole migration is one CSV

No API keys, no scripts, no losing the trend line.

STEP 1

Export from Delighted

Export your People and Responses as CSV from Delighted. That's everything you need from the old tool — scores, comments, dates, and tags all travel in that file.

People.csv ✓Responses.csv ✓

STEP 2

Import in Settings

Settings → Import from Delighted. Column mapping is automatic, and the import is idempotent — run it twice, nothing duplicates.

email       → bee
score       → nps score
comment     → comment
created at  → response date
name, tags  → name, tags

STEP 3

Hives form themselves

Responses regroup by email domain — everyone @brightloop.co becomes the Brightloop hive. Accounts with history get an account-level score immediately; thin ones say Low signal instead of guessing.

Brightloop · 4 yrs of history+60

Cascade Labs · 4 responsesLow signal

What maps to what

A small vocabulary, nothing renamed in a surprising way.

In DelightedIn BeeNPS

PersonBee — One contact, same email address.

Company / segmentHive — Formed automatically from the email domain; merge multi-domain accounts in-app.

TrendPer-hive NPS with coverage targets — A score per account, plus how many responses make it trustworthy.

TagsTags — Imported as-is — filter and search from day one.

Worth knowing before you switch

BeeNPS isn't a Delighted clone. The honest differences:

Account-level first

One score per customer company, not one number for the whole book. Coverage math runs per hive, and a hive without enough responses says “Low signal” — we’d rather admit that than overclaim.

Flat pricing

$49/mo with every feature included. No per-response pricing, so importing five years of history costs nothing extra.

Email, link & widget channels

Those are the three channels today. No SMS — if texting customers is core to your program, we’re not the right fit yet.

Your history is one CSV away

Export from Delighted, import in Settings, and walk into the next QBR with the all-time trend intact.

Start free — import in your first session

✓ 14-day free trial✓ Import is idempotent✓ Cancel anytime