Importing your people from a CSV
Updated Aug 2026 · 3 min read
One column of emails is a complete setup. Everything else is optional.
email,hive,name,phone maya@brightloop.co,,Maya Chen, tom@parcelry.com,,Tom Okafor,+1 555 0100 priya@brightloop.io,brightloop,Priya Nair,
The columns
email — required. hive — only needed when one company spans several domains (like brightloop.co and brightloop.io above); otherwise domains form hives automatically. name, phone — optional niceties.
What happens on import
Rows are de-duplicated by email, personal inboxes (gmail, icloud, …) stay outside hives but still count toward your overall score, and look-alike domains surface as merge suggestions you can review in one click. Re-importing the same file is safe.
Coming from Delighted? Settings → Import brings your whole history — people, scores, comments and tags — and keeps your all-time NPS.